Thank you for contacting us today & for being a CheapUndies customer. Oh no! No one likes damaged undies and we don't expect you to either. We apologize for the condition of that item upon arrival. You have two options for processing a damaged item with us. Let us know which option works best for you and we'll get you a resolution to this issue as quickly as possible.
You can mail the damaged item back to us. Be sure to include a copy of your invoice or a note including the order number and the reason for the return. Also, be sure to use First Class Mail when returning the item and we'll be happy to cover your return shipping fee as well. Once we've received the item back we can either issue you a replacement, provided the item is still available, or a gift certificate to cover the amount of the item.
CheapUndies
9424 Atlee Commerce Blvd
Suite D
Ashland, VA 23005
The second option & the most popular with our customers with damaged items. Just send us a photo! Snap a picture of the damage and respond to this e-mail with that photo and your order number. Once we receive that image we can process a gift certificate to cover the amount of the item right away without any prolonged waiting time. Let us know which option works for you and we'll take care of things for you!